Return Authorisation Instructions and Policies
Prior approval must be obtained before any item can be returned to Motoman. Please complete the accompanying Return Authorisation Form and fax to 01295 267127. The same form is used for all customer returns.
Instructions
Download and print the Return Authorisation Form.
-
Please fill in your company name; your company address; your name and contact details..
-
Give description of the part being returned eg. "UP6 L-Axis Motor"
-
List the Motoman part number of part that is being returned - if you do not know the Motoman part number please call 01295 220828 for assistance..
-
List the serial number of the part that is being returned.
-
Give reason for return by ticking one box only and give relevant purchase order number - see definitions below.
-
For warranty returns please ensure you give the serial (order) number of the robot from which the part originates - the robot serial number is of the form S*****-*-* and can be found on a plate on the robot arm and/or a plate on the robot controller. (If the part originates from a spares order state SPARE PART and attach copy of delivery note or invoice against which the part was supplied.)
-
Details of failure must be listed for warranty returns or returns for repair. List alarms and errors that have occurred along with other details or circumstances that might have bearing on the failure. This section should be used to note the reason when new items are being returned.
NB. Warranty returns will not be accepted unless sections 6 & 7 are properly completed.
Please fax completed form to 01295 267127. On approval of your request a returns number will be faxed to you.
Definitions
Return to Stock
Parts that are returned to stock may be subject to a restocking fee based upon cost to Motoman to inspect and refurbish. Freight will not be credited. Parts must not be damaged and must be properly packaged. No credit will be issued for the return of Motoman/Yaskawa boards and servopacks unless packaged in sealed anti-static bags. A return authorisation request form must be received by Motoman within 10 working days of the shipment from Motoman. No parts will accepted after 30 days of shipment.Repair and Return
Motoman offers the option of returning certain parts for repair and return. Motoman will provide a repair estimate before repair is started. The estimate will include customer net cost and expected lead-time. A purchase order MUST be issued to cover repair charge before work will begin. Items that are left with Motoman 30 days after estimate is given will be returned unrepaired at customer's expense, unless purchase order cover is received.Warranty Return
Parts must still be within warranty period. Warranty may include the 1-year spare part warranty or the specified warranty that was purchased with the system. A purchase order is required for all part shipments. Warranty replacement parts will be invoiced at full applicable price. Warranty credit will be issued according to warranty policy and receipt of the defective parts. The damaged part must be received by Motoman within 10 days of the part being shipped. Credit will not be issued until a warranty evaluation is complete. The return authorisation request must be fully completed before warranty evaluation will begin.
Please call 01295 220828 for advice on whether particular parts will qualify for return to stock, repair, or warranty.